FAQ - Invoicing & Payment
As a company, can we buy and pay on account?
Can I order with reverse charge?
FAQ - Shipping - Deliveries - Collections
Can the goods also be collected?
When ticking transport for IBCs, I get the message that this type of shipment is not possible.
How can I easily avoid a return?
To avoid a return, we recommend always reading the product description carefully before placing your order. Do not rely solely on the images. If in doubt, feel free to contact us in advance – that way, you can be sure of making the right purchase.
You have the right to return your order within 14 days after receiving it. If you wish to return an item, please send us an email with your order number and the reason for the return. We will then provide you with the necessary return instructions.
Please note: products must be returned unused and in their original condition. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect. Customized, made-to-order, specially requested, or limited-stock items may be excluded from returns.
Once we have received and inspected your return, the refund will be issued within 7 business days using the same payment method used for the purchase.