Privacy Policy

IBC-ADAPTER.COM is a business operated by Solestrade SL. This webshop specializes in the sale of IBC adapters, IBC containers, and accessories. We value the privacy of our customers greatly. Below is an overview of what data we process and how we safeguard your privacy. All applicable regulations under GDPR 2018 are followed.

What Data Do We Process?

  • Name

  • Postal code

  • Address

  • Phone number (optional)

  • Email address

  • Orders

  • IP address

  • Store and product reviews

  • Contact with customer service

  • Social media interactions

  • Website visits

Why Do We Use Your Data?

There are several legal grounds for storing and processing your personal data. The following types of data are processed based on “legitimate interest” or “legal obligation,” which means they are necessary for the normal operation of our business.

We use your data for:

  • Accurate order processing and delivery

  • Notifying you about the status of your order

  • Providing effective customer service in case of replacements or warranty claims

We also collect data to offer you an optimal customer experience and tailor our services to your personal preferences, including:

  • Informing you about our products and services

  • Presenting targeted offers

  • Continuously improving our website, product range, and customer service

  • Managing our social media presence

Email Advertising and Newsletter Subscription

If you register for our newsletter, we will use the data required for this purpose – or separately provided by you – to send you our newsletter by email based on your consent in accordance with Art. 6(1)(a) GDPR.

You can unsubscribe at any time by contacting us or using the unsubscribe link included in every newsletter. After unsubscribing, your email address will be deleted unless you have explicitly consented to further use of your data or if continued processing is legally permitted and explained in this notice.

Sharing With Third Parties

Your personal data will only be shared with third parties when necessary for the performance of our services. For example, to ensure proper delivery of your order or for secure payment processing through our payment partners.

We work with:

  • Shipping partners: Bpost, DPD, DHL, GLS, Distrilog, H. Essers

  • Payment service providers and banks

  • IT providers and hosting companies

  • Analytics services such as Google Analytics

  • Legal authorities, when required by court order

We have individual agreements in place with these partners and have configured systems to guarantee your privacy or to ensure data is processed anonymously.

Data Security

We give the highest priority to protecting your personal data. We only collaborate with certified data storage providers located within Belgium or the EU.

Your Rights Under the GDPR

As a data subject, you have the following rights:

  • Art. 15 – Right of access: to obtain information about your personal data processed by us

  • Art. 16 – Right to rectification: to correct inaccurate or incomplete personal data

  • Art. 17 – Right to erasure (right to be forgotten), unless further processing is required to:

    • Exercise freedom of expression or information

    • Fulfill a legal obligation

    • Serve the public interest

    • Establish, exercise, or defend legal claims

  • Art. 18 – Right to restrict processing, if:

    • You contest the accuracy of the data

    • Processing is unlawful, but you oppose deletion

    • We no longer need the data, but you require it for legal claims

    • You have objected to processing under Art. 21

  • Art. 20 – Right to data portability: to receive your data in a structured, machine-readable format or have it transferred to another controller

  • Art. 77 – Right to lodge a complaint with a supervisory authority (e.g., in your place of residence or our headquarters)

Data Retention Period

We retain your data as follows:

  • Inactive customer accounts: no longer than 7 years

  • Orders and payments: retained for 7 years due to tax regulations

  • Phone conversations are not recorded; voicemail messages are automatically deleted after 30 days

Contact for Data Protection

If you have questions, please contact our data protection officer:
Philip Crochet
📧 info@ibc-adapter.com
📞 +32 12 49 05 23

Last update: 20.03.2025