Privacy policy

IBC-ADAPTER.COM is a company of IBC-Tech bv. This webshop specializes in the sale of IBC adapters, IBC containers and accessories. The privacy of our customers is very important. In the overview below you can read which data is processed and what we do to ensure your privacy. All rules in accordance with the GDPR 2018 are observed.

Which data do we process?

-Postal Code
-Telephone (optional)
-E-mail address
-IP address
-Shop reviews and product reviews
-Contact with customer service
-Contact via social media
-Visit of the website

What do we use your data for?

There are various reasons for storing and processing your personal data. For example, the data below is processed on the basis of "legal basis". This means that we process this data for the proper execution of normal business operations.
We use your data for:

For a correct processing of orders and sending your order
To inform you about the progress of your order
To be of good service to you when you contact our customer service for a correct settlement in case of replacement or warranty.

In addition, we collect some data that ensure that you enjoy an optimal customer experience and that we can adapt our products and services to your personal preferences. Think about:

To inform you about our products and services
To offer you a targeted offer of our products and services
To permanently improve our website, the product range and our services
The use of our social media channels
Receiving our newsletter
To receive our newsletter, you only receive it when you have chosen it yourself.

Provision to third parties

Your personal data will only be shared with third parties when this is necessary for the execution of the business. For example, we want to ensure that your order is delivered properly and that payments are processed in a secure environment by our payment partners. Parties that work together are:

Delivery partners such as Bpost, DPD, DHL,GLS,Distrilog,H. Essers,
Payers and banks
IT service providers and web hosting
Process optimization such as Google Analytics
Legal authorities, in case of a court order

Individual contracts have been concluded with the aforementioned partners and institutions have been adjusted so that your privacy is guaranteed at all times or that your data is processed anonymously.

Data protection

We give the highest priority to the protection of your personal data. We work exclusively with certified companies for the storage of data, and the parties with whom we collaborate for the storage of data are located in Belgium or the EU.

Your right to privacy

"As a data subject, you have the following rights: In accordance with Art. 15 GDPR, you have the right to
request information about your personal data processed by us for
as far as this information is described therein; in accordance with art. 16 GDPR you have the right to
immediate correction of incorrect or incomplete data stored by us
demand personal data; in accordance with art. 17 GDPR you have the right to
requests for deletion of your personal data stored with us, unless further
- to exercise the right to freedom of expression and information;
- to fulfill a legal obligation;
for reasons of public interest, or
- for asserting, exercising or
defending legal claims is required; in accordance with art. 18 GDPR, the right to restriction
request the processing of your personal data, insofar as:
- you deny the accuracy of the data;
- the processing is unlawful, but you refuse to delete it;
- we no longer need the data,
but you do need them to bring, exercise or defend legal claims, or
- has objected to the processing in accordance with art. 21 GDPR;
in accordance with Art. 20 GDPR you have the right to receive your
receive personal data that you have provided to us in a structured,
current and machine-readable format or for its transfer to another
to ask the controller; The right, in accordance with art. 77 GDPR one
to lodge a complaint with a supervisory authority. You can usually contact us
with the supervisory authority of your usual place of residence or workplace or ours

Storage period of data

In the overview below you can see how long we store data.

Data from inactive accounts is not stored for more than 7 years.
Data on orders and payments must be kept for 7 years by order of the tax authorities.
Telephone calls are not saved unless a voicemail has been recorded. These are automatically removed after 30 days.

If you have any questions, please contact our
data protection officer:
Philip Crochet or call +32 12 49 05 23

Last update: 15-10-2020